There are some big changes coming to Little Black Bag very soon. As valued members of our community, we’re bringing this news to you first. 

As many of you know, following our merger with the fashion app Pose, we have been hard at work on a new update to our experience. Our goal? To bring the best elements from Pose’s content platform together with Little Black Bag’s social shopping experience to create a Marketplace for shopping and trading with others! We’re close to launching our new experience, which will be called Pose (read more on how we chose the name here), and as part of the launch, we’ll be making changes to how our sites currently work.

When Pose launches as a marketplace, it means everyone can be a buyer, seller or trader. Not only can you trade the Betsey Johnson bags that you’ve previously bought on LBB, you can also sell and swap anything from your closet! As part of this, we will be making changes to how shipping and gifting currently work. Here’s an outline of exactly what will be changing, why it is changing, and how it will affect you:

Thursday, April 17th
All Items Will Be Final Sale
Beginning on Thursday, all items on Little Black Bag will be final sale only. Because shopping and trading directly with other members in the community is the focus of the Marketplace, we are discontinuing our partnership with our warehouse and taking matters into our own hands! We will no longer be buying inventory and shipping from the warehouse. While we have learned a lot from working with the warehouse, we feel that without it we’ll be able to deliver a better shopping experience to our customers.

So, what does final sale entail? All merchandise purchased on April 17th or later will not be eligible for exchange or returns unless damaged or defective. This includes both new openings and Add to Bag purchases. Any items purchased before this date are still eligible for our regular exchange and return policy. Any merchandise purchased after April 17th that arrives damaged or defective will continue to be covered by our Happiness Guarantee and you can reach out to Customer Service should you experience a problem with your item.

Sunday, May 4th
Gifting Will End
Gifting items will no longer be a primary feature of the new experience. On Sunday, May 4th, both gifting an item to another account, as well as purchasing gift cards, will be turned off.

What does this mean for you? On May 4th, all outstanding gift items will automatically be shipped to the sender’s address on file. If you currently have outstanding gift items you have yet to redeem, you must either ship them to yourself or trade them to create your perfect Little Black Bag.

Return Policy Changes
As mentioned above, we are moving everything to Final Sale. For all items purchased on or before April 16th, we will continue to honor our 30 day return policy. The last day the warehouse will be accepting returns is May 30. In order for the warehouse to properly receive and record the return, we strongly recommend that you ship your item to the warehouse no later than May 15th.

Exchanges Will Become Credits
Beginning on May 4th, if you have outstanding exchange items, these items will be converted into credit that will be added to your account on Pose.

Referral Credit
If you currently have outstanding merchandise referral credit, this will be converted into $10 credit for each individual friend that purchased after you invited them. This $10 credit will be in place of the extra $50 item added to your open bag. You will be able to redeem all available referral credits on the same purchase.

Coupon Codes
All coupons will no longer be usable. If you currently have a coupon you must use it before May 4.

Cancellations
We understand that situations may arise in which bag cancellations will be requested. Cancellation requests will be reviewed on a case-by-case basis. Please note, if an item in your bag has been traded for, we will not be able to cancel your bag. Bags opened during a promotion or sale are not able to be cancelled while the promotion or sale is active. Please send cancellation requests to support@littleblackabag.com for review.


We know that this is a lot of important information, and we are more than happy to clarify any and all questions that you may have. Please shoot us an email with any concerns or questions at support@littleblackbag.com.

The new Pose is only a few weeks away and we can’t wait to show you everything we’ve been working on. We hope that you’ll join us in making this marketplace a big success. Get your closets ready - it’s going to be a blast!

There are some big changes coming to Little Black Bag very soon. As valued members of our community, we’re bringing this news to you first.


As many of you know, following our merger with the fashion app Pose, we have been hard at work on a new update to our experience. Our goal? To bring the best elements from Pose’s content platform together with Little Black Bag’s social shopping experience to create a Marketplace for shopping and trading with others! We’re close to launching our new experience, which will be called Pose (read more on how we chose the name here), and as part of the launch, we’ll be making changes to how our sites currently work.


When Pose launches as a marketplace, it means everyone can be a buyer, seller or trader. Not only can you trade the Betsey Johnson bags that you’ve previously bought on LBB, you can also sell and swap anything from your closet! As part of this, we will be making changes to how shipping and gifting currently work. Here’s an outline of exactly what will be changing, why it is changing, and how it will affect you:


Thursday, April 17th

All Items Will Be Final Sale

Beginning on Thursday, all items on Little Black Bag will be final sale only. Because shopping and trading directly with other members in the community is the focus of the Marketplace, we are discontinuing our partnership with our warehouse and taking matters into our own hands! We will no longer be buying inventory and shipping from the warehouse. While we have learned a lot from working with the warehouse, we feel that without it we’ll be able to deliver a better shopping experience to our customers.


So, what does final sale entail? All merchandise purchased on April 17th or later will not be eligible for exchange or returns unless damaged or defective. This includes both new openings and Add to Bag purchases. Any items purchased before this date are still eligible for our regular exchange and return policy. Any merchandise purchased after April 17th that arrives damaged or defective will continue to be covered by our Happiness Guarantee and you can reach out to Customer Service should you experience a problem with your item.


Sunday, May 4th

Gifting Will End

Gifting items will no longer be a primary feature of the new experience. On Sunday, May 4th, both gifting an item to another account, as well as purchasing gift cards, will be turned off.


What does this mean for you? On May 4th, all outstanding gift items will automatically be shipped to the sender’s address on file. If you currently have outstanding gift items you have yet to redeem, you must either ship them to yourself or trade them to create your perfect Little Black Bag.



Return Policy Changes

As mentioned above, we are moving everything to Final Sale. For all items purchased on or before April 16th, we will continue to honor our 30 day return policy. The last day the warehouse will be accepting returns is May 30. In order for the warehouse to properly receive and record the return, we strongly recommend that you ship your item to the warehouse no later than May 15th.


Exchanges Will Become Credits

Beginning on May 4th, if you have outstanding exchange items, these items will be converted into credit that will be added to your account on Pose.


Referral Credit

If you currently have outstanding merchandise referral credit, this will be converted into $10 credit for each individual friend that purchased after you invited them. This $10 credit will be in place of the extra $50 item added to your open bag. You will be able to redeem all available referral credits on the same purchase.

Coupon Codes

All coupons will no longer be usable. If you currently have a coupon you must use it before May 4.

Cancellations

We understand that situations may arise in which bag cancellations will be requested. Cancellation requests will be reviewed on a case-by-case basis. Please note, if an item in your bag has been traded for, we will not be able to cancel your bag. Bags opened during a promotion or sale are not able to be cancelled while the promotion or sale is active. Please send cancellation requests to support@littleblackabag.com for review.


We know that this is a lot of important information, and we are more than happy to clarify any and all questions that you may have. Please shoot us an email with any concerns or questions at support@littleblackbag.com.


The new Pose is only a few weeks away and we can’t wait to show you everything we’ve been working on. We hope that you’ll join us in making this marketplace a big success. Get your closets ready - it’s going to be a blast!

Last Week Recap:
• New tagline is, “Buy it. Sell it. Trade it.”
• Sell items directly from your closet on the Marketplace. The Marketplace is just around the corner!

This post is about the Customer Service Team, the new Pose iOS App, and how our social media accounts will be changing.

Customer Service Team
We have built Little Black Bag on a foundation of fun and fairness, and that will continue as we launch the new Pose. To fully support a safe and trustworthy community we pride ourselves on our customer service and our ability to deliver on our Happiness Guarantee. Lead by James Davis, our Director of Customer Service, and our team of merry Ambassadors, we will continue to provide the same great customer support you’ve come to expect. The team is always happy to help and we look forward to talking all about Pose with you once we officially launch!

A quick note from James Davis, Director of CS:

“Hey, everyone! Delighting the Little Black Bag community and creating a fun shopping and trading environment has been our primary objective. I’ve gotten to know many of you over the phone and it’s been an adventure I wouldn’t trade for the world! Thank you all for the wonderful times. Come the new Pose, the customer support system we’ve development will continue full steam ahead! The team and I will be available 5 days a week, picking up those phones, answering your emails, and chatting with you online. Looking forward to more fun in the future! Go Pose!

Give us a call at 310-421-4500 or email us at support@littleblackbag.com if you have any questions about the new Pose.”

New Pose iPhone & iPad App
You heard us correctly! The new Pose is going to have an App, bringing the joy of shopping into the palm of a your well-manicured hand. Our engineering team has been hard at work developing a seamless experience that complements the desktop platform perfectly. You’ll be able to buy, sell, and trade easily when you’re out and about. More fun in more places!

If you’d like to become a part of the Insider Program and help test the beta version of our app, you can sign up here.


Social Media
We’re very social - and we’d love to continue the conversation when the new Pose launches! If you currently like us on Facebook you will automatically be switched over to liking Pose’s Facebook account. Or you can get ahead of the curve and like Pose on Facebook here now. For those following us on Instagram, you’ve already seen the switch to Pose’s account. Our Youtube channel will remain the same.

We won’t be merging Little Black Bag’s Twitter or Pinterest accounts but be sure to follow Pose’s account on each channel to stay up to date on all of the top products and trends coming out of the marketplace as soon as it launches. Get in early and see what’s happening on Pose now.

Follow Pose on Pinterest.
Follow Pose on Twitter.

Following us across all our social media platforms comes with its perks. You’ll get insider sneak peeks into sales and promos, exclusive access to editorial content, and instant updates on all exciting happenings!

Happy Pose Thursday!

Shop today’s Power Hour Sales starting at 3pm PDT here. 3 Hours, 3 Sales!

Trade with Pose for a chance to get an amazing trade in return. See Pose’s bag.
 

Last Week Recap:

• New tagline is, “Buy it. Sell it. Trade it.”

• Sell items directly from your closet on the Marketplace. The Marketplace is just around the corner!


This post is about the Customer Service Team, the new Pose iOS App, and how our social media accounts will be changing.


Customer Service Team

We have built Little Black Bag on a foundation of fun and fairness, and that will continue as we launch the new Pose. To fully support a safe and trustworthy community we pride ourselves on our customer service and our ability to deliver on our Happiness Guarantee. Lead by James Davis, our Director of Customer Service, and our team of merry Ambassadors, we will continue to provide the same great customer support you’ve come to expect. The team is always happy to help and we look forward to talking all about Pose with you once we officially launch!


A quick note from James Davis, Director of CS:


“Hey, everyone! Delighting the Little Black Bag community and creating a fun shopping and trading environment has been our primary objective. I’ve gotten to know many of you over the phone and it’s been an adventure I wouldn’t trade for the world! Thank you all for the wonderful times. Come the new Pose, the customer support system we’ve development will continue full steam ahead! The team and I will be available 5 days a week, picking up those phones, answering your emails, and chatting with you online. Looking forward to more fun in the future! Go Pose!


Give us a call at 310-421-4500 or email us at support@littleblackbag.com if you have any questions about the new Pose.”


New Pose iPhone & iPad App

You heard us correctly! The new Pose is going to have an App, bringing the joy of shopping into the palm of a your well-manicured hand. Our engineering team has been hard at work developing a seamless experience that complements the desktop platform perfectly. You’ll be able to buy, sell, and trade easily when you’re out and about. More fun in more places!


If you’d like to become a part of the Insider Program and help test the beta version of our app, you can sign up here.


Social Media

We’re very social - and we’d love to continue the conversation when the new Pose launches! If you currently like us on Facebook you will automatically be switched over to liking Pose’s Facebook account. Or you can get ahead of the curve and like Pose on Facebook here now. For those following us on Instagram, you’ve already seen the switch to Pose’s account. Our Youtube channel will remain the same.


We won’t be merging Little Black Bag’s Twitter or Pinterest accounts but be sure to follow Pose’s account on each channel to stay up to date on all of the top products and trends coming out of the marketplace as soon as it launches. Get in early and see what’s happening on Pose now.


Follow Pose on Pinterest.

Follow Pose on Twitter.


Following us across all our social media platforms comes with its perks. You’ll get insider sneak peeks into sales and promos, exclusive access to editorial content, and instant updates on all exciting happenings!


Happy Pose Thursday!


Shop today’s Power Hour Sales starting at 3pm PDT here. 3 Hours, 3 Sales!

Trade with Pose for a chance to get an amazing trade in return. See Pose’s bag.

 

This is our second post in our series of updates regarding the new Pose experience. The post is about the results of the tagline survey and how our merchandising structure is about to become even stronger.

The New Tagline
The results are in! And the winner of the tagline competition is… “Buy it. Sell it. Trade it.”

Thank you to all who participated and we look forward to buying, selling, and trading with you soon!

The Marketplace
As we mentioned in last week’s blog post, we’re introducing the Marketplace with the launch of the new Pose and we want to explain a little more about what the Marketplace entails.

In a nutshell, the Marketplace is the place for our community to buy items from enviable closets all across the country and sell and trade items directly from their own treasure trove of a closet! Buy it. Sell it. Trade it.

What exactly are Marketplace items? Merchandise listed on the site will be made up of products uploaded by individual members of Pose’s trusted community. These items will include new and/or pre-owned products that come directly from the closets of shoppers just like you. And, they’ll not only include designer handbags, shoes, accessories, but fashion apparel galore!

Perhaps the most exciting part of the Marketplace is the ability to trade items with other members (just like you currently do on Little Black Bag!). List an item in your own closet and trade for something you love in someone else’s. Upgrade your look and have a blast doing it. 

The new Pose is just around the corner! We can’t wait to welcome you to a fun, new way to shop. So, get your closets ready!

To celebrate Pose Thursday:
• Enter today’s Pose Giveaway here.
• Shop today’s happy hour sale starting at 4pm PDT here.
• Trade with Pose for a chance for an amazing trade in return. See Pose’s bag.

This is our second post in our series of updates regarding the new Pose experience. The post is about the results of the tagline survey and how our merchandising structure is about to become even stronger.


The New Tagline

The results are in! And the winner of the tagline competition is… “Buy it. Sell it. Trade it.”


Thank you to all who participated and we look forward to buying, selling, and trading with you soon!


The Marketplace

As we mentioned in last week’s blog post, we’re introducing the Marketplace with the launch of the new Pose and we want to explain a little more about what the Marketplace entails.


In a nutshell, the Marketplace is the place for our community to buy items from enviable closets all across the country and sell and trade items directly from their own treasure trove of a closet! Buy it. Sell it. Trade it.


What exactly are Marketplace items? Merchandise listed on the site will be made up of products uploaded by individual members of Pose’s trusted community. These items will include new and/or pre-owned products that come directly from the closets of shoppers just like you. And, they’ll not only include designer handbags, shoes, accessories, but fashion apparel galore!


Perhaps the most exciting part of the Marketplace is the ability to trade items with other members (just like you currently do on Little Black Bag!). List an item in your own closet and trade for something you love in someone else’s. Upgrade your look and have a blast doing it.


The new Pose is just around the corner! We can’t wait to welcome you to a fun, new way to shop. So, get your closets ready!


To celebrate Pose Thursday:

• Enter today’s Pose Giveaway here.

• Shop today’s happy hour sale starting at 4pm PDT here.

• Trade with Pose for a chance for an amazing trade in return. See Pose’s bag.

The Party Don’t Stop Tonight! See you there » http://lbb.ag/t3eK

The New Little Black Bag
Several months ago we announced that Little Black Bag and Pose would be merging to create an online shopping experience unlike anything else. Our team has been working hard to build this exciting new product and we’re delighted to share that the launch is happening soon. We think you’re going to love it!

First, let us assure you that maintaining the fun and excitement of shopping and trading is still the core mission of our company as this is what makes our community so special. We will never stray from the thrill of the trade!

But things are about to get better - way better! Why will it be better? There will be several improvements to the site including a new mobile app for iPhone & iPad, visual updates and various feature enhancements.  Most importantly, however, will be the new Marketplace. On the Marketplace you will be able to list your items from your own closet in order to sell and trade with other members on the site! Have a London Fog handbag you haven’t used in months? Good! Join the fun and trade it for something new to you. Or, sell it and earn a little pocket change. We will also be launching a number of new features to enable trust between traders on a massive scale and to ensure all transactions are protected by our Happiness Guarantee. Get ready for a new, fun way to shop online!

Name of New Experience
After sifting through over a thousand survey responses and speaking to the broader fashion community, we’ve decided that the name of the new experience will be… wait for it… Pose! It’s simple, fun, and fashionable. Over the past 3 years, Pose has worked hard to build trust and a presence in the fashion community and we’re proud to be adopting their name. Though we’re sad to see the “Little Black Bag” name sunset, we’re excited for the new and vibrant Pose to rise. The name change will happen when the new experience officially launches.

Tagline Feedback
We always love member feedback, which is why we think our tagline should be decided by you! We’ve got a couple suggestions, but feel free to suggest one of your own. Vote here. We’ll announce the results in next week’s update!

Little Black Bag & Pose Updates Every Week
For the next several weeks before we officially launch the new experience, we will have ongoing blog posts explaining more of what’s to come and giving you insights into how everything will work. Expect to see the Pose presence on Little Black Bag more and more as we begin to integrate the two platforms.

Pose Thursdays
Most importantly, every Thursday from now until launch we’ll celebrate the exciting new product with Pose Thursdays. Join us today for our very first Pose Thursday with:
1. Ivanka Trump Giveaway
2. Pose Happy Hour Sale at 4pm PDT
3. A chance to trade with Pose from 10am-2pm PDT today.

If you’d like to become a part of the Insider Program and help test the beta version of our app, you can sign up here. We’ll contact you shortly.

The New Little Black Bag

Several months ago we announced that Little Black Bag and Pose would be merging to create an online shopping experience unlike anything else. Our team has been working hard to build this exciting new product and we’re delighted to share that the launch is happening soon. We think you’re going to love it!


First, let us assure you that maintaining the fun and excitement of shopping and trading is still the core mission of our company as this is what makes our community so special. We will never stray from the thrill of the trade!


But things are about to get better - way better! Why will it be better? There will be several improvements to the site including a new mobile app for iPhone & iPad, visual updates and various feature enhancements.  Most importantly, however, will be the new Marketplace. On the Marketplace you will be able to list your items from your own closet in order to sell and trade with other members on the site! Have a London Fog handbag you haven’t used in months? Good! Join the fun and trade it for something new to you. Or, sell it and earn a little pocket change. We will also be launching a number of new features to enable trust between traders on a massive scale and to ensure all transactions are protected by our Happiness Guarantee. Get ready for a new, fun way to shop online!


Name of New Experience

After sifting through over a thousand survey responses and speaking to the broader fashion community, we’ve decided that the name of the new experience will be… wait for it… Pose! It’s simple, fun, and fashionable. Over the past 3 years, Pose has worked hard to build trust and a presence in the fashion community and we’re proud to be adopting their name. Though we’re sad to see the “Little Black Bag” name sunset, we’re excited for the new and vibrant Pose to rise. The name change will happen when the new experience officially launches.


Tagline Feedback

We always love member feedback, which is why we think our tagline should be decided by you! We’ve got a couple suggestions, but feel free to suggest one of your own. Vote here. We’ll announce the results in next week’s update!


Little Black Bag & Pose Updates Every Week

For the next several weeks before we officially launch the new experience, we will have ongoing blog posts explaining more of what’s to come and giving you insights into how everything will work. Expect to see the Pose presence on Little Black Bag more and more as we begin to integrate the two platforms.


Pose Thursdays

Most importantly, every Thursday from now until launch we’ll celebrate the exciting new product with Pose Thursdays. Join us today for our very first Pose Thursday with:

1. Ivanka Trump Giveaway

2. Pose Happy Hour Sale at 4pm PDT

3. A chance to trade with Pose from 10am-2pm PDT today.



If you’d like to become a part of the Insider Program and help test the beta version of our app, you can sign up here. We’ll contact you shortly.

3-8-1 Candles are back! Burn baby burn!

See the goodies inside! Get 1 of 5 K.Kreative Jewelry pieces hidden inside each candle. Which one are you hoping for?

Shop 3-8-1 Now » http://lbb.ag/s3bS

Handbag + Handbag = Complete Awesomeness! Buy 1 Handbag and get 1 Handbag FREE! Open with a handbag for $49.95 or more and get another handbag worth $40-$175 MSRP for free.

Shop the sale » http://lbb.ag/t3ZB

If our Sale pin get 100 repins by 10am on 3/7 we’ll release even more amazing bonus handbags at 12pm PST on 3/7. http://lbb.ag/h5Lb

VIP only. Excludes Add to Bag purchases. Ends 3/8 at 10am PST.

Congrats to Vernise Kee for WINNING the Louis Vuitton Neverfull Giveaway!The Neverfull will be tradeable once Vernise opens her bag. Get your offers ready, girls! » http://lbb.ag/r3dA

Congrats to Vernise Kee for WINNING the Louis Vuitton Neverfull Giveaway!

The Neverfull will be tradeable once Vernise opens her bag. Get your offers ready, girls! » http://lbb.ag/r3dA

Calling all Canadian customers!
Some of you have noticed we’ve been shipping to Canada in bulk from our warehouse 1-2 times each week. We’re excited to announce that Pitney Bowes will now have daily warehouse pickups & deliveries to Canada will be much faster! 
Have additional questions? Give us a call at 310-421-4500 or email help@littleblackbag.com. We’re happy to help.

Calling all Canadian customers!

Some of you have noticed we’ve been shipping to Canada in bulk from our warehouse 1-2 times each week. We’re excited to announce that Pitney Bowes will now have daily warehouse pickups & deliveries to Canada will be much faster! 

Have additional questions? Give us a call at 310-421-4500 or email help@littleblackbag.com. We’re happy to help.